Franchising companies must be very specific with regards to manager training and requirements for their franchised outlets. It is ultra-important to maintain consistency, quality and customer service in a franchising company. The name brand depends on it.
It is for this reason that I took the liberty of rewriting our franchise agreement and adding a clause to address this issue. Below you will find what I came up with in regards to manager training requirements in our company;
4.2.3 Manager Training
Franchisor requires that Franchisee submit to Franchisor their proposed manager training program prior to their sending a new manager or crew leader to this training program. If the proposed manager training program is not approved in its original form Franchisee must modify it and resubmit a new manager training proposal. This training is required of all managers, crew leaders and anyone who will be operating the car wash trucks/units unsupervised. Franchisee will bear all costs of the proposed manager training, including a reasonable training fee at the then current rates.
Franchisor may evaluate any managers or crew leaders that Franchisee sends to their training and determine for Franchisee if they are capable of operating a car wash truck in the Marketing Area following Franchisor’s standards, specifications and procedures as outlined in the Confidential Operations Manual.
Franchisor may allow a manager or crew leader who has failed their training program a chance to retake the course one additional time.
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Since this issue is so important to all franchising companies, it is recommended that if you run a franchising company, you should talk to your franchising attorney and strategize how best to address this issue to protect your brand name. I hope you will consider this in 2006.
"Lance Winslow" - Online Think Tank forum board. If you have innovative thoughts and unique perspectives, come think with Lance; http://www.WorldThinkTank.net/. Lance is a guest writer for Our Spokane Magazine in Spokane, Washington
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